This Policy describes the type of information we may collect or that you may provide when you access or use our Site or our services, including without limitation the Xeros Connect services (collectively, the “Service” or “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
While our Site may contain links to other third party websites, this Policy does not apply to those websites or to the information that you may provide to or that is collected by any third party. These third parties may have their own privacy policies, which we encourage you to read before providing any information or accessing any third party links or websites.
Our Site and Services are not intended for children under 13 years of age, and we do not knowingly collect Personal Information (as defined in Section II, “Information We Collect and How We Collect It,” below) from children under the age of 13. If we learn that we have collected or received Personal Information from a child under the age of 13 without verification of parental consent, we will delete that information. We cannot always determine if a user of our Site or Services is under the age of 13, but we will exert commercially reasonable efforts to do so.
When you register with or use our Site or Services, we may ask you to provide information that may personally identify you, such as your name, mailing address, company name, title, email address, telephone number, or other information that is defined as personal or personally identifiable information under applicable law (“Personal Information”), which may be required by us to provide the Services or may be disclosed by you during your use of our Site or Services.
We may collect and process the following data:
When you access and use our Site or Services, our servers may automatically collect and store:
We will ask for your consent before using information for a purpose other than those that are set forth in this Policy.
We use information that we collect or that you share with us to:
The information we collect helps us to improve our Site and Services and to deliver a better and more personalized experience by enabling us to:
We may also use your information to contact you about the products and services of third party product manufacturers, installers, and other contractors (“Third-Party Vendors”) that may be of interest to you. If you do not want us to use your information in this way, please click “unsubscribe” in any email or send us an email at firstname.lastname@example.org to request that you be removed from our mailing lists.
We may disclose, without restriction, aggregated, de-identified, or anonymized information about our users and any information that does not identify a particular individual.
In addition, we may disclose information that we collect or you provide:
Users of Xeros Connect may be asked to create an account and register to use our Services. Registering for and creating an account constitutes your implied consent to receive electronic marketing communications from us regarding our Services, products, news, and other offers or promotions. You also agree that we may communicate with you to manage your account and provide you with notices about your account.
For Xeros Connect users, we may also collect information about your machine utilization data, including, water usage, utility usage, chemical usage, labor and machine efficiency, and other metrics. We may disclose, without restriction, aggregated, de-identified, or anonymized information about such users, their machines or devices, and any information that does not identify an individual, machine, or device. We may use this aggregate, de-identified information to create reports and analyze trends about users, their machines, and devices and to communicate with you regarding performance and usage data. All data, information, and metrics collected through Xeros Connect is and shall be the sole and exclusive property of Xeros and its affiliates.
You may opt out of our collection of this information at any time by emailing us at email@example.com. Note, however, that opting out of our collection of certain information may disable or cause certain features of our Services to not function properly. If you are a registered user, you can also review and change your privacy and user settings by logging in and adjusting your preferences in your account profile.
You may request that your account be deleted by emailing firstname.lastname@example.org. This will “soft delete” your account. Soft deletion retains your account data in our database, but flags it as deleted, preventing further access. Soft deleted accounts may be restored upon request. When you request to delete your account, you will not be able to use some of our Services and your information will not be capable of being viewed through our Site. However, even after you delete your account, your information including, name and email address, may be retained by us as backup copies for legal and compliance reasons.
You have a choice about how we use your information to communicate with you. You may send us an email at email@example.com or write to us at firstname.lastname@example.org to request a copy, make a correction, access, or delete any Personal Information that you have provided to us. If you are a registered user, you may opt out of our use of your information by deleting your account or changing your user preferences.
We may not accommodate a request to change or delete information if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.
We have implemented reasonable physical and technical safeguards designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you or where you have chosen a password for access to our Site, you are responsible for keeping this password confidential.
Unfortunately, the transmission of information via the internet is not completely secure. Although we use commercially reasonable measures to protect your information, we cannot guarantee the security of any information transmitted through our Site. Any transmission is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures we may provide.
This Policy may change from time to time in our sole discretion. A revised version of this Policy will be posted on our Site with a notice that it has been updated. Your continued use of our Site or Services after changes to this Policy are made is deemed an acceptance of such updates or changes.